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I have fraud on my account. What are the steps I need to take?
Contact C-Plant immediately by calling 270-554-0287 option 4 or if the credit union is closed, call the number on the back of your card and they will be able to help you. You need to get the card turned off immediately to prevent further fraud.
I've contacted someone regarding the fraud on my card. How do I get my money back?
One of our Member Service Representatives at C-Plant will be able to give you information regarding that issue. You can call 270-554-0287 option 4 or visit us at any C-Plant branch location.
If my card is turned off, how will I make my purchases?
You can come in to the credit union and withdrawal cash, use checks, or use your C-Plant credit card to pay for purchases.
Has my account been compromised?
No, the perpetrator only has your debit card information. Debit card numbers do not match credit union account numbers. Once the card has been turned off, they will not be able to access the funds in your account. However, you should review your account daily to ensure the accuracy and legitimacy of your transactions. Notify us immediately if you detect any additional unknown charges on your account.
Since my old card has been turned off, what do I need to do to get another card and how soon will I receive it?
Contact C-Plant and talk to a Member Service Representative at 270-554-0287 option 4. We can order you a new card. New cards typically arrive within 10 to 14 business days.
What if I have automatic withdrawals set up with my debit card?
Notify creditors and merchants to stop automatic withdrawals and submit an alternate form of payment until you receive your new debit card.
What should I do if I receive a suspicious phone call or email asking for my debit card information?
Never enter your card information or account information. If you receive a suspicious phone call or email, please call the credit union immediately at 270-554-0287 option 4. You can also reach us at [email protected] to contact us by email.
I'm travelling out of town. Are there any extra precautions I should take?
Anytime you are traveling outside the local area, please contact the credit union to ensure your card will work in the area you are travelling to.
How do I avoid becoming a victim of fraud?
Check your credit union statements immediately. Make sure all payments are yours.
Periodically check your account balance and transactions by utilizing:
- Internet Banking
- Mobile Banking
- Voice Response (Telephone Banking)
Contact us immediately if your card is lost, stolen, or subject to fraudulent use.
Memorize your PIN and never share with others.
Keep your receipts.
Cross out all spaces on debit slips, such as the tip line, so the amount cannot be changed.
Do not use an ATM if it looks suspicious; it could be a skimming device.
Do not give your PIN to anyone over the phone.